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BPO Services

BPO Services - BPO Services India - Business Processing Outsourcing

Addon Solutions web development company has been providing professional software and web development services for couple of years. Addon Solutions customizes solutions as per business requirements can be implemented quickly, immediately providing your customers with superior care at affordable cost. We have specialization in Web Based Development, BPO Services, IT Enabled Services, Content Development, Data Processing, Knowledge Management Services,Inventory and logistics information Services, Electronic Publishing.

Business process outsourcing (BPO) is a form of outsourcing which involves the contracting of the operations and responsibilities of a specific business function to a third-party service provider.Business Process Outsourcing is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Availability of highly qualified skill pool and faster adoption of very well-defined business processes leads to higher productivity gains without compromising on quality. Customers across verticals like Insurance, Banking or Financial intitutions, Telecom, Automotive, Pharmaceuticals and Airlines etc. seem to be the early adopters of Business Process Outsourcing. BPO is also referred to as ITES -- information technology-enabled services. Since most business processes include some form of automation, IT "enables" these services to be performed.

Benifits of BPO Services India

Outsourcing to India

The Business Process Outsourcing (BPO) industry in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. BPO has to grow only 27% till 2008 to deliver $17 billion in revenue and employment of a million people. Outsourcing BPO Services to India is one of the popular business practices in today's competitive environment. Outsourcing BPO Services to India offers benefits not only in terms of cost reduction, but also in terms of increased productivity and quality. Companies along with their customers benefit since they can access some of the best talent and expertise in the industry at lower rates.

flexibility

One of the most important advantages of BPO is the way in which it helps to increase a company's flexibility. However, several sources have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways. Most services provided by BPO vendors are offered on a fee-for-service basis. This helps a company becoming more flexible by transforming fixed into variable costs. A variable cost structure helps a company responding to changes in required capacity and does not requisite a company in investing in assets and hereby making the company more flexible.

Web Site Management OutSourcing

Website Management Outsourcing (WMO) is the contracting of the management of a website and entire online environment to a third-party service provider. A variant of Business Process Outsourcing BPO, WMO is an outsourcing service typically offered to SMEs and in particular, Medium-Sized Enterprises, that don't have a specific internal web team or web-marketing team. The days where a single design agency or development company can create and manage a successful online offering for an organisation are gone. In today business environment, the online presence of an organisation is increasingly layered and complex. Online projects now require the skills of designers, developers, hosts, project managers, editors and marketing experts in addition to an internal project team in order to create an effective online environment. This has fueled the need for WMO services.

Software Testing

Software testing outsourcing provides for software testing carried out by the forces of an additionally engaged company or a group of people not directly involved in the process of software development. Contemporary testing outsourcing is an independent IT field , the so called Software Testing & Quality Assurance. Software testing is an essential phase of software development, but is definitely not the core activity of most companies. Outsourcing enables the company to concentrate on its core activities while external software testing experts handle the independant validation work. This offer many tangible business benefits. These include independent assessment leading to enhanced delivery confidence, reduced time to market, lower infrastructure investment, predictable software quality, de-risking of deadlines and increased time to focus on designing better solutions. Today stress, performance and security testing are the most demanded types in software testing outsourcing.

Bakend Job

Generally the processes being outsourcing as part of BPO are backend jobs like call/help centers, medical transcription, billing, payroll processing, data entry and the like. Most of these jobs are outsourcing by first world nations like USA and UK to third world nations like India, Philippines, China, Malaysia and some eastern European countries.These nations have a good pool of English speaking youth who receive accent and job related training before they are inducted at a salary which is much lesser than what their counterparts in first world nations would demand. This allows first world organizations to get higher profits and provide better services by lowering the prices and by recruiting more labor than they could possibly do otherwise. In addition to benefiting the first world nations, business process outsourcing has also benefited third world nations by generating much needed jobs.

Others

1. In 2002 Spectramind was bought by software major Wipro, and BPO by then had become mainstream like the IT Industry in India.
2.BPO industry has thrived all these years because of its ability to deliver services at a low cost.
3. In the early 1980s several European airlines started using Delhi as a base for back office operations, British Airways being one among them.
4. NASSCOM is a chamber of commerce that represents this body and lobbies for it, as well as creates a platform for members to take up common issues. NASSCOM services both the Indian Software and the Indian BPO industry.
5. The Indian BPO industry remains on a growth path, emerging as one of the key investment markets in the country.

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